$10 Flat Rate Shipping and Free Shipping on orders over $100 within Australia

Shipping Policies

 Handmade Marshmallows Sydney

• Standard production time is 1-3 days plus shipping time. Orders are sent out twice a week.

• Standard Australia shipping is $10 nationwide. Subscription boxes and orders over $100 have free shipping which will automatically apply at the checkout.

• We ship to Australia, New Zealand, United Kingdom and United States. International shipping is calculated by weight at the check out and varies based on your order. Please allow for extra postage time for all overseas orders.

• Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. For more information about your country's custom policies, please contact your local customs office.

• Please double check your address and contact details for international orders as lost packages will not be replaced. 

• As our products are perishable we do not offer returns. 

• If your order contains both regular Marshmallows as well as Subscription Box Marshmallows, we will hold the order until Subscriptions are ready before dispatching.

• We use Australia Post and Express Post whenever possible. Large orders are sent via courier which can occasionally take longer as we are located in a rural area. 

• If you have not received your order within 10 business days (within Australia), please contact us and we will launch an investigation with the responsible delivery service. Please note that we are not responsible for any delays to your order whilst it is in transit.

• All products are made to order. If you require something for a specific date, please let us know via the customer note box when you are checking out, or by sending me an email dani@marshmallowclub.com.au

• All orders are sent with tracking and you will automatically receive a tracking number via email once your order is fulfilled. If you are unsure, check your junk folder or send me an email.

• In times of heavy volume or extreme weather there may be a delay in delivery. We appreciate your understanding.